Device Disconnected

Perangkat terputus
       ↓
   Platform CSKU AI
       ↓
   Trigger webhook device.disconnected
       ↓
   HTTP POST → URL Webhook Anda

{
  "event": "device.disconnected",
  "timestamp": 1738056000,
  "device": {
    "id": "device_abc123",
    "name": "WhatsApp Business Device",
    "channel": {
      "id": "channel_merchant_id",
      "name": "WhatsApp Business",
      "engine": "wa"
    },
    "bisnis": {
      "id": "biz_123",
      "name": "My Business"
    },
    "user": {
      "id": "merchant_456",
      "name": "Merchant Name"
    }
  },
  "status": "disconnected"
}

app.post('/webhook', async (req, res) => {
  const { event, device } = req.body;
  
  if (event === 'device.disconnected') {
    console.log(`Perangkat ${device.name} sekarang terputus`);
    
    // Update status perangkat
    await db.devices.update(device.id, {
      status: 'disconnected',
      last_disconnected: new Date(req.body.timestamp * 1000)
    });
    
    // Hitung durasi downtime
    const lastConnected = await db.devices.getLastConnected(device.id);
    const downtime = Date.now() - lastConnected;
    
    // Alert tim
    await notifyTeam({
      level: 'critical',
      message: `Perangkat ${device.name} offline`,
      device: device,
      downtime: downtime
    });
    
    // Periksa percakapan aktif
    const activeConvos = await db.conversations.getActiveByChannel(device.channel.id);
    if (activeConvos.length > 0) {
      console.warn(`Peringatan: ${activeConvos.length} percakapan aktif di channel yang terputus`);
    }
  }
  
  res.status(200).send('OK');
});

// Kirim alert kritis segera
function notifyTeam(alert) {
  if (alert.level === 'critical') {
    // Kirim ke semua channel
    sendSlack(alert);
    sendEmail(alert);
    sendSMS(alert);
  }
}

// Eskalasi berdasarkan pentingnya perangkat
if (device.channel.engine === 'wa') {
  // WhatsApp itu kritis - eskalasi segera
  await escalateToManagement(alert);
}

// Lacak downtime kumulatif
await db.downtimeLog.create({
  device_id: device.id,
  device_name: device.name,
  disconnected_at: new Date(req.body.timestamp * 1000),
  status: 'ongoing'
});