Agent Message Out

Agen manusia mengirim pesan
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   Platform CSKU AI
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   Trigger webhook agent.message_out
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   HTTP POST → URL Webhook Anda

{
  "event": "agent.message_out",
  "timestamp": 1738056000,
  "conversation_id": "conv_abc123",
  "conversation_label": "John Doe",
  "need_human": 1,
  "message": {
    "id": "msg_def456",
    "sender_name": "Support Agent",
    "agent": {
      "name": "Nama Agent Support"
    },
    "channel": {
      "id": "channel_merchant_id",
      "name": "WhatsApp Business",
      "engine": "wa"
    },
    "bisnis": {
      "id": "biz_123",
      "name": "My Business"
    },
    "user": {
      "id": "merchant_456",
      "name": "Merchant Name"
    },
    "content": {
      "type": "text",
      "text": "Saya bisa membantu dengan pesanan Anda"
    }
  }
}

app.post('/webhook', async (req, res) => {
  const { event, message } = req.body;
  
  if (event === 'agent.message_out') {
    const { agent, sender_name, content } = message;
    
    console.log(`Agen ${agent.name} mengirim pesan`);
    
    // Lacak aktivitas agen
    await db.agentActivity.create({
      agent_name: agent.name,
      conversation_id: req.body.conversation_id,
      message: content.text,
      timestamp: new Date(req.body.timestamp * 1000)
    });
    
    // Update status percakapan
    await db.conversations.update(
      req.body.conversation_id,
      { handled_by: 'human', agent_name: agent.name }
    );
  }
  
  res.status(200).send('OK');
});