Pengenalan
Event ai.message_generated dipicu ketika agen AI menghasilkan dan mengirim respons ke pelanggan.
Gunakan event ini untuk melacak respons AI dan mengukur efektivitas otomasi.
Trigger Event
Pesan pelanggan diproses
↓
AI menghasilkan respons
↓
Platform CSKU AI
↓
Trigger webhook ai.message_generated
↓
HTTP POST → URL Webhook Anda
Struktur Payload
{
"event": "ai.message_generated",
"timestamp": 1738056000,
"conversation_id": "conv_abc123",
"conversation_label": "John Doe",
"need_human": 0,
"message": {
"id": "msg_ghi789",
"sender_name": "AI Assistant",
"ai": {
"name": "Customer Support AI",
"id": "ai_agent_123"
},
"channel": {
"id": "channel_merchant_id",
"name": "WhatsApp Business",
"engine": "wa"
},
"bisnis": {
"id": "biz_123",
"name": "My Business"
},
"user": {
"id": "merchant_456",
"name": "Merchant Name"
},
"content": {
"type": "text",
"text": "Berikut informasi tentang pesanan Anda"
}
}
}
Field Tambahan
| Field | Tipe | Deskripsi |
|---|
message.ai.name | string | Nama agen AI |
message.ai.id | string | Identifier agen AI unik |
Use Case
Hitung persentase percakapan yang ditangani AI vs. manusia.
Simpan respons AI untuk penilaian kualitas dan pelatihan.
Lacak penghematan biaya dari otomasi AI.
Monitor kapan respons AI menyebabkan permintaan intervensi manusia.
Implementasi
app.post('/webhook', async (req, res) => {
const { event, message } = req.body;
if (event === 'ai.message_generated') {
const { ai, sender_name, content } = message;
console.log(`AI ${ai.name} menghasilkan respons`);
// Lacak aktivitas AI
await db.aiActivity.create({
ai_name: ai.name,
ai_id: ai.id,
conversation_id: req.body.conversation_id,
response: content.text,
timestamp: new Date(req.body.timestamp * 1000)
});
// Update metrik
await db.metrics.increment('ai_responses');
}
res.status(200).send('OK');
});
Event Terkait
