AI Message Generated

Pesan pelanggan diproses
       ↓
   AI menghasilkan respons
       ↓
   Platform CSKU AI
       ↓
   Trigger webhook ai.message_generated
       ↓
   HTTP POST → URL Webhook Anda

{
  "event": "ai.message_generated",
  "timestamp": 1738056000,
  "conversation_id": "conv_abc123",
  "conversation_label": "John Doe",
  "need_human": 0,
  "message": {
    "id": "msg_ghi789",
    "sender_name": "AI Assistant",
    "ai": {
      "name": "Customer Support AI",
      "id": "ai_agent_123"
    },
    "channel": {
      "id": "channel_merchant_id",
      "name": "WhatsApp Business",
      "engine": "wa"
    },
    "bisnis": {
      "id": "biz_123",
      "name": "My Business"
    },
    "user": {
      "id": "merchant_456",
      "name": "Merchant Name"
    },
    "content": {
      "type": "text",
      "text": "Berikut informasi tentang pesanan Anda"
    }
  }
}

app.post('/webhook', async (req, res) => {
  const { event, message } = req.body;
  
  if (event === 'ai.message_generated') {
    const { ai, sender_name, content } = message;
    
    console.log(`AI ${ai.name} menghasilkan respons`);
    
    // Lacak aktivitas AI
    await db.aiActivity.create({
      ai_name: ai.name,
      ai_id: ai.id,
      conversation_id: req.body.conversation_id,
      response: content.text,
      timestamp: new Date(req.body.timestamp * 1000)
    });
    
    // Update metrik
    await db.metrics.increment('ai_responses');
  }
  
  res.status(200).send('OK');
});