[{"data":1,"prerenderedAt":448},["ShallowReactive",2],{"page-\u002Fpanduan\u002Ftim":3},{"id":4,"title":5,"body":6,"description":439,"endpoint":440,"extension":441,"icon":440,"meta":442,"method":440,"nav":440,"navigation":443,"path":444,"seo":445,"stem":446,"__hash__":447},"docs\u002Fpanduan\u002Ftim.md","Tim & role",{"type":7,"value":8,"toc":427},"minimark",[9,30,35,105,123,127,130,149,152,155,194,197,259,262,279,282,285,322,328,332,363,366,373,386,390,403,407],[10,11,12,13,17,18,21,22,25,26,29],"p",{},"Tim diatur dari ",[14,15,16],"strong",{},"Settings → Manajemen Tim",". Halaman ini punya tiga tab: ",[14,19,20],{},"Divisi",", ",[14,23,24],{},"Tim",", dan ",[14,27,28],{},"Role",". Hanya owner atau role yang punya izin Team Management yang bisa membukanya.",[31,32,34],"h2",{"id":33},"owner-dan-anggota","Owner dan anggota",[36,37,38,53],"table",{},[39,40,41],"thead",{},[42,43,44,47,50],"tr",{},[45,46],"th",{},[45,48,49],{},"Owner",[45,51,52],{},"Anggota tim",[54,55,56,70,81,92],"tbody",{},[42,57,58,62,65],{},[59,60,61],"td",{},"Akun",[59,63,64],{},"Dibuat saat daftar",[59,66,67,68],{},"Dibuat owner dari tab ",[14,69,24],{},[42,71,72,75,78],{},[59,73,74],{},"Akses menu",[59,76,77],{},"Semua menu",[59,79,80],{},"Sesuai role",[42,82,83,86,89],{},[59,84,85],{},"Percakapan",[59,87,88],{},"Semua channel",[59,90,91],{},"Hanya channel di divisinya",[42,93,94,97,100],{},[59,95,96],{},"Dashboard",[59,98,99],{},"Ringkasan bisnis",[59,101,102],{},[14,103,104],{},"Performa Saya",[10,106,107,108,111,112,114,115,118,119,122],{},"Jumlah anggota tim dibatasi paket. Angka ",[14,109,110],{},"Anggota Terpakai"," tampil di tab ",[14,113,24],{},". Jika kuota penuh, tombol ",[14,116,117],{},"Tambah Anggota"," nonaktif dan Anda perlu ",[14,120,121],{},"Upgrade Paket",".",[31,124,126],{"id":125},"urutan-setup","Urutan setup",[10,128,129],{},"Buat dalam urutan ini, karena anggota butuh role dan divisi:",[131,132,133,139,144],"ol",{},[134,135,136,138],"li",{},[14,137,28],{},": tentukan izin menu.",[134,140,141,143],{},[14,142,20],{},": kelompokkan channel.",[134,145,146,148],{},[14,147,24],{},": tambahkan anggota, pilih role dan divisinya.",[31,150,28],{"id":151},"role",[10,153,154],{},"Role menentukan menu dan aksi apa yang boleh dipakai anggota.",[131,156,157,166,181,188],{},[134,158,159,160,162,163,122],{},"Buka tab ",[14,161,28],{},", klik ",[14,164,165],{},"Tambah Role",[134,167,168,169,172,173,177,178,122],{},"Isi ",[14,170,171],{},"Nama Role",", contoh ",[174,175,176],"code",{},"Customer Service"," atau ",[174,179,180],{},"Supervisor",[134,182,183,184,187],{},"Di ",[14,185,186],{},"Pilih Permissions",", centang menu dan aksi yang diizinkan.",[134,189,190,191,122],{},"Klik ",[14,192,193],{},"Simpan Role",[10,195,196],{},"Izin dikelompokkan per menu. Contoh:",[36,198,199,209],{},[39,200,201],{},[42,202,203,206],{},[45,204,205],{},"Menu",[45,207,208],{},"Aksi yang bisa dipilih",[54,210,211,219,227,235,243,251],{},[42,212,213,216],{},[59,214,215],{},"Chat",[59,217,218],{},"Lihat Chat, Kirim Pesan",[42,220,221,224],{},[59,222,223],{},"Kontak",[59,225,226],{},"Lihat, Tambah, Edit, Hapus Kontak",[42,228,229,232],{},[59,230,231],{},"AI Agent",[59,233,234],{},"Lihat, Tambah, Edit, Hapus AI Agent",[42,236,237,240],{},[59,238,239],{},"Integrasi",[59,241,242],{},"Lihat Integrasi, Tambah Integrasi",[42,244,245,248],{},[59,246,247],{},"Analitik",[59,249,250],{},"CSAT, FRT",[42,252,253,256],{},[59,254,255],{},"Settings",[59,257,258],{},"Profile, Password, Info Merchant, Secret Key, Team Management, Webhook",[10,260,261],{},"Menu yang tidak dicentang tidak muncul di sidebar anggota.",[263,264,267],"callout",{"title":265,"type":266},"Role untuk CS","tip",[10,268,269,270,272,273,275,276,278],{},"Untuk agen CS biasa, cukup beri izin ",[14,271,215],{}," dan ",[14,274,223],{},". Tambahkan ",[14,277,247],{}," hanya untuk supervisor yang perlu melihat performa seluruh tim.",[31,280,20],{"id":281},"divisi",[10,283,284],{},"Divisi menentukan channel mana yang terlihat oleh anggotanya. Anggota hanya melihat percakapan dari channel yang terhubung ke divisinya.",[131,286,287,294,307,316],{},[134,288,159,289,162,291,122],{},[14,290,20],{},[14,292,293],{},"Tambah Divisi",[134,295,296,297,177,300,303,304,122],{},"Isi nama divisi, contoh ",[174,298,299],{},"Sales",[174,301,302],{},"Support",". Klik ",[14,305,306],{},"Simpan",[134,308,190,309,312,313,122],{},[14,310,311],{},"Kelola Channel"," di baris divisi. Pilih channel lalu ",[14,314,315],{},"Tambah Channel",[134,317,190,318,321],{},[14,319,320],{},"Kelola Tim"," untuk melihat atau menambah anggota divisi.",[10,323,324,325,327],{},"Anda juga bisa memilih divisi langsung saat membuat atau mengedit channel di ",[14,326,239],{},". Satu channel bisa masuk lebih dari satu divisi.",[31,329,331],{"id":330},"tambah-anggota","Tambah anggota",[131,333,334,340,348,353,358],{},[134,335,159,336,162,338,122],{},[14,337,24],{},[14,339,117],{},[134,341,168,342,272,345,122],{},[14,343,344],{},"Email",[14,346,347],{},"Nama",[134,349,350,351,122],{},"Pilih ",[14,352,28],{},[134,354,355,356,122],{},"Pilih satu atau lebih ",[14,357,20],{},[134,359,190,360,122],{},[14,361,362],{},"Tambah",[10,364,365],{},"Setelah berhasil, muncul email dan password login anggota baru.",[263,367,370],{"title":368,"type":369},"Simpan data login","warning",[10,371,372],{},"Password hanya ditampilkan sekali. Salin email dan password, lalu kirim ke anggota lewat jalur yang aman. Jendela tidak bisa ditutup sebelum keduanya disalin.",[10,374,375,376,379,380,385],{},"Anggota login di ",[174,377,378],{},"https:\u002F\u002Fapp.csku.ai"," atau di ",[381,382,384],"a",{"href":383},"\u002Fpanduan\u002Faplikasi-mobile","aplikasi mobile"," dengan data tersebut.",[31,387,389],{"id":388},"ubah-dan-hapus-anggota","Ubah dan hapus anggota",[391,392,393,400],"ul",{},[134,394,395,396,399],{},"Klik ikon edit di baris anggota untuk mengubah nama, ",[14,397,398],{},"Nomor HP",", role, atau divisi.",[134,401,402],{},"Klik ikon hapus untuk menghapus anggota. Tindakan ini tidak bisa dibatalkan.",[31,404,406],{"id":405},"siapa-melihat-apa","Siapa melihat apa",[391,408,409,412,424],{},[134,410,411],{},"Anggota tanpa divisi tidak melihat percakapan channel mana pun.",[134,413,414,415,417,418,420,421,122],{},"Anggota yang role-nya tidak punya izin ",[14,416,247],{}," hanya melihat angka miliknya sendiri di ",[14,419,104],{},". Lihat ",[381,422,247],{"href":423},"\u002Fpanduan\u002Fanalitik",[134,425,426],{},"Owner selalu melihat semua channel dan semua menu.",{"title":428,"searchDepth":429,"depth":429,"links":430},"",3,[431,433,434,435,436,437,438],{"id":33,"depth":432,"text":34},2,{"id":125,"depth":432,"text":126},{"id":151,"depth":432,"text":28},{"id":281,"depth":432,"text":20},{"id":330,"depth":432,"text":331},{"id":388,"depth":432,"text":389},{"id":405,"depth":432,"text":406},"Tambah anggota tim, kelompokkan dalam divisi, dan atur izin menu lewat role.",null,"md",{},true,"\u002Fpanduan\u002Ftim",{"title":5,"description":439},"panduan\u002Ftim","P1lC7WI38cEPUp63X6NxWR1O6bFDPVpFZSmc-f4ALCI",1791957694416]