[{"data":1,"prerenderedAt":550},["ShallowReactive",2],{"page-\u002Fpanduan\u002Fchat":3},{"id":4,"title":5,"body":6,"description":541,"endpoint":542,"extension":543,"icon":542,"meta":544,"method":542,"nav":542,"navigation":545,"path":546,"seo":547,"stem":548,"__hash__":549},"docs\u002Fpanduan\u002Fchat.md","Balas chat",{"type":7,"value":8,"toc":525},"minimark",[9,24,29,63,116,119,123,134,154,160,164,182,192,198,202,205,217,222,226,231,248,254,272,276,293,301,308,312,315,330,336,339,348,362,365,369,372,412,416,419,436,439,442,452,463,467,470,489,492,496,499,502,519],[10,11,12,13,17,18,23],"p",{},"Semua percakapan dari semua channel masuk ke menu ",[14,15,16],"strong",{},"Chat",". Daftar percakapan ada di kiri, isi chat di kanan. Di HP, Anda juga bisa memakai ",[19,20,22],"a",{"href":21},"\u002Fpanduan\u002Faplikasi-mobile","aplikasi mobile",".",[25,26,28],"h2",{"id":27},"inbox-tab-dan-filter","Inbox, tab, dan filter",[10,30,31,32,35,36,35,39,35,42,35,45,35,48,35,51,54,55,58,59,23],{},"Tab di atas daftar percakapan memfilter berdasarkan status: ",[14,33,34],{},"Semua",", ",[14,37,38],{},"Belum Dibaca",[14,40,41],{},"Butuh CS",[14,43,44],{},"Belum Ditangani",[14,46,47],{},"Ditangani",[14,49,50],{},"Selesai",[14,52,53],{},"Diblokir",", dan ",[14,56,57],{},"Dilewati",". Arti tiap status ada di ",[19,60,62],{"href":61},"\u002Fmulai\u002Fkonsep","Konsep dasar",[64,65,66,76,99,105],"ul",{},[67,68,69,72,73,23],"li",{},[14,70,71],{},"Cari",": ketik nama, nomor, atau isi pesan di kolom ",[14,74,75],{},"Cari percakapan…",[67,77,78,81,82,35,85,35,88,54,91,94,95,98],{},[14,79,80],{},"Filter",": klik ikon filter untuk memilih ",[14,83,84],{},"Status Pesan",[14,86,87],{},"Tipe Channel",[14,89,90],{},"AI Agent",[14,92,93],{},"Label",". Klik ",[14,96,97],{},"Reset"," untuk menghapus filter.",[67,100,101,104],{},[14,102,103],{},"Suara",": klik ikon lonceng untuk menyalakan atau mematikan suara notifikasi.",[67,106,107,110,111,115],{},[14,108,109],{},"Unduh riwayat chat",": unduh semua chat dalam file Excel (",[112,113,114],"code",{},".xlsx",") berdasarkan rentang tanggal.",[10,117,118],{},"Anda hanya melihat percakapan dari channel divisi Anda. Owner melihat semua.",[25,120,122],{"id":121},"ambil-alih-dari-ai","Ambil alih dari AI",[10,124,125,126,129,130,133],{},"Header chat menampilkan mode saat ini: ",[14,127,128],{},"Mode AI"," atau ",[14,131,132],{},"Ditangani manusia",". Kotak balas hanya muncul saat percakapan ditangani manusia.",[135,136,137,140,151],"ol",{},[67,138,139],{},"Buka percakapan.",[67,141,142,143,146,147,150],{},"Klik ",[14,144,145],{},"Ambil alih"," di header, atau ",[14,148,149],{},"Ambil alih & balas"," di bawah chat.",[67,152,153],{},"AI dijeda di percakapan ini sampai Anda mengembalikannya.",[10,155,156,157,23],{},"Untuk menyerahkan lagi ke AI, klik ",[14,158,159],{},"Kembalikan ke AI",[25,161,163],{"id":162},"balas-pelanggan","Balas pelanggan",[135,165,166,173,179],{},[67,167,168,169,172],{},"Pastikan mode tulis ",[14,170,171],{},"Balas"," aktif.",[67,174,175,176,23],{},"Ketik pesan di ",[14,177,178],{},"Tulis balasan…",[67,180,181],{},"Tekan Enter untuk kirim. Shift+Enter untuk baris baru.",[10,183,184,185,187,188,191],{},"Untuk membalas pesan tertentu, arahkan kursor ke pesan, buka menu pesan, lalu pilih ",[14,186,171],{},". Kutipan pesan muncul di atas kotak tulis. Klik ",[14,189,190],{},"×"," untuk batal.",[10,193,194,195,23],{},"Di Telegram, pesan teks yang Anda kirim bisa diubah lewat menu pesan → ",[14,196,197],{},"Edit",[25,199,201],{"id":200},"catatan-internal","Catatan internal",[10,203,204],{},"Catatan hanya terlihat oleh tim. Catatan tidak dikirim ke pelanggan.",[135,206,207,214],{},[67,208,209,210,213],{},"Pilih mode tulis ",[14,211,212],{},"Catatan",". Kotak tulis berubah warna kuning.",[67,215,216],{},"Tulis catatan, lalu kirim.",[10,218,219,220,23],{},"Catatan tampil di riwayat chat dengan label ",[14,221,201],{},[25,223,225],{"id":224},"perbaikan-ai","Perbaikan AI",[10,227,228,230],{},[14,229,225],{}," adalah catatan khusus untuk menulis koreksi atas jawaban AI. Catatan ini juga tidak dikirim ke pelanggan.",[135,232,233,239,245],{},[67,234,142,235,238],{},[14,236,237],{},"Perbaiki jawaban AI"," di bawah kotak tulis. Kotak tulis berubah warna ungu.",[67,240,241,242,23],{},"Tulis instruksi koreksi, contoh ",[112,243,244],{},"Ongkir ke Bandung Rp15.000, bukan Rp20.000",[67,246,247],{},"Kirim.",[10,249,250,251,253],{},"Catatan tampil dengan label ",[14,252,225],{}," agar mudah dibedakan dari catatan biasa.",[255,256,259],"callout",{"title":257,"type":258},"Perbaikan permanen","tip",[10,260,261,262,129,265,268,269,23],{},"Jika AI berulang kali salah di topik yang sama, perbarui juga ",[14,263,264],{},"Pengetahuan",[14,266,267],{},"Perilaku AI"," di ",[19,270,90],{"href":271},"\u002Fpanduan\u002Fai-agent",[25,273,275],{"id":274},"lampiran","Lampiran",[10,277,278,279,35,282,35,285,288,289,292],{},"Klik ikon lampiran untuk mengirim ",[14,280,281],{},"Image",[14,283,284],{},"Video",[14,286,287],{},"Audio",", atau ",[14,290,291],{},"Dokumen",". Anda juga bisa menempel gambar langsung ke kotak tulis.",[64,294,295,298],{},[67,296,297],{},"Gambar: JPG dan PNG.",[67,299,300],{},"Dokumen: misalnya PDF.",[255,302,305],{"title":303,"type":304},"WebP belum didukung","warning",[10,306,307],{},"Gambar WebP tidak bisa dikirim ke chat. Ubah ke JPG atau PNG lebih dulu.",[25,309,311],{"id":310},"balasan-cepat","Balasan cepat",[10,313,314],{},"Balasan cepat adalah template pesan yang sering dipakai.",[135,316,317,324,327],{},[67,318,319,320,323],{},"Ketik ",[112,321,322],{},"\u002F"," di awal kotak tulis atau setelah spasi.",[67,325,326],{},"Lanjutkan mengetik untuk mencari template.",[67,328,329],{},"Klik template untuk memakainya. Tekan ESC untuk menutup.",[10,331,142,332,335],{},[14,333,334],{},"Kelola"," di daftar template untuk menambah, mengubah, atau menghapus template. Template bisa berisi media.",[25,337,93],{"id":338},"label",[10,340,341,342,129,345,23],{},"Label membantu mengelompokkan percakapan, misalnya ",[112,343,344],{},"VIP",[112,346,347],{},"Komplain",[135,349,350,356],{},[67,351,352,353,23],{},"Klik ikon titik tiga di header chat → ",[14,354,355],{},"Ubah Label",[67,357,358,359,23],{},"Pilih label yang ada, atau klik ",[14,360,361],{},"Buat Label Baru",[10,363,364],{},"Label bisa dipakai di filter inbox.",[25,366,368],{"id":367},"menu-lainnya","Menu lainnya",[10,370,371],{},"Ikon titik tiga di header chat juga berisi:",[64,373,374,380,390,396,405],{},[67,375,376,379],{},[14,377,378],{},"Lihat Profil",": info kontak pelanggan.",[67,381,382,385,386,23],{},[14,383,384],{},"Copy Conversation ID",": untuk dipakai di ",[19,387,389],{"href":388},"\u002Fapi\u002Fautentikasi","Public API",[67,391,392,395],{},[14,393,394],{},"Pin Percakapan",": menyematkan percakapan di atas daftar.",[67,397,398,401,402,404],{},[14,399,400],{},"Skip Percakapan",": status menjadi ",[14,403,57],{},". AI tidak membalas.",[67,406,407,401,410,404],{},[14,408,409],{},"Blokir Pengguna",[14,411,53],{},[25,413,415],{"id":414},"selesai-dan-csat","Selesai dan CSAT",[10,417,418],{},"Saat masalah pelanggan beres, tutup percakapan dengan salah satu tombol di header:",[64,420,421,426],{},[67,422,423,425],{},[14,424,50],{},": percakapan ditandai selesai tanpa penilaian.",[67,427,428,431,432,435],{},[14,429,430],{},"CSAT"," (di HP: ",[14,433,434],{},"Kirim CSAT & selesai","): percakapan ditandai selesai dan pelanggan menerima permintaan penilaian.",[10,437,438],{},"Setelah selesai, AI aktif kembali untuk pesan berikutnya dari pelanggan tersebut.",[10,440,441],{},"Pesan CSAT yang diterima pelanggan:",[443,444,450],"pre",{"className":445,"code":447,"language":448,"meta":449},[446],"language-text","Kendala Anda telah kami selesaikan. Mohon beri penilaian untuk layanan kami dari 1 sampai 5.\n\n1 = sangat tidak puas\n2 = tidak puas\n3 = cukup\n4 = puas\n5 = sangat puas\n\nBalas dengan angka 1-5.\n","text","",[112,451,447],{"__ignoreMap":449},[10,453,454,455,458,459,23],{},"Jika pelanggan membalas angka 1–5, nilainya tercatat dan pelanggan menerima ",[112,456,457],{},"Terima kasih atas penilaian Anda."," Hasilnya bisa dilihat di ",[19,460,462],{"href":461},"\u002Fpanduan\u002Fanalitik","Analitik",[25,464,466],{"id":465},"template-waba-di-luar-24-jam","Template WABA di luar 24 jam",[10,468,469],{},"Di channel WhatsApp API, pesan bebas hanya bisa dikirim dalam 24 jam sejak pesan terakhir pelanggan. Di luar jendela itu, kirim template yang sudah disetujui Meta:",[135,471,472,478,481,484],{},[67,473,142,474,477],{},[14,475,476],{},"Template WABA"," di bawah kotak tulis.",[67,479,480],{},"Cari dan pilih template.",[67,482,483],{},"Isi variabel header dan body jika ada.",[67,485,142,486,23],{},[14,487,488],{},"Kirim",[10,490,491],{},"Template dibuat dan diajukan di Meta WhatsApp Manager. Template yang disetujui muncul otomatis di daftar.",[25,493,495],{"id":494},"notifikasi","Notifikasi",[10,497,498],{},"Saat Anda membuka dashboard, pesan baru muncul sebagai pop-up kecil di pojok layar, dengan suara jika suara aktif. Klik pop-up untuk membuka chatnya.",[10,500,501],{},"Untuk notifikasi browser saat tab CSKU tidak sedang dilihat:",[135,503,504,510,516],{},[67,505,506,507,23],{},"Buka ",[14,508,509],{},"Pengaturan → Notifikasi",[67,511,512,513,23],{},"Nyalakan ",[14,514,515],{},"Notifikasi pesan masuk",[67,517,518],{},"Izinkan notifikasi saat browser bertanya.",[10,520,521,522,524],{},"Pengaturan ini berlaku per browser. Jika izin pernah diblokir, buka pengaturan situs di browser (ikon gembok di address bar), izinkan ",[14,523,495],{},", lalu nyalakan lagi.",{"title":449,"searchDepth":526,"depth":526,"links":527},3,[528,530,531,532,533,534,535,536,537,538,539,540],{"id":27,"depth":529,"text":28},2,{"id":121,"depth":529,"text":122},{"id":162,"depth":529,"text":163},{"id":200,"depth":529,"text":201},{"id":224,"depth":529,"text":225},{"id":274,"depth":529,"text":275},{"id":310,"depth":529,"text":311},{"id":338,"depth":529,"text":93},{"id":367,"depth":529,"text":368},{"id":414,"depth":529,"text":415},{"id":465,"depth":529,"text":466},{"id":494,"depth":529,"text":495},"Kelola inbox, ambil alih dari AI, balas pelanggan, tulis catatan, kirim lampiran, dan minta penilaian CSAT.",null,"md",{},true,"\u002Fpanduan\u002Fchat",{"title":5,"description":541},"panduan\u002Fchat","lJlnABSJ1k3pjVjRR6S_9LJIjcxq3QASZZAa0BQ94Mo",1791957694416]