[{"data":1,"prerenderedAt":844},["ShallowReactive",2],{"page-\u002Fpanduan\u002Fchannel":3},{"id":4,"title":5,"body":6,"description":835,"endpoint":836,"extension":837,"icon":836,"meta":838,"method":836,"nav":836,"navigation":839,"path":840,"seo":841,"stem":842,"__hash__":843},"docs\u002Fpanduan\u002Fchannel.md","Hubungkan channel",{"type":7,"value":8,"toc":818},"minimark",[9,34,39,172,188,192,195,233,236,273,280,283,286,341,347,350,353,396,403,406,409,453,456,467,470,514,530,536,539,549,570,581,584,614,617,661,664,667,770,773,800,803],[10,11,12,13,17,18,21,22,25,26,29,30,33],"p",{},"Semua channel dikelola dari menu ",[14,15,16],"strong",{},"Integrasi",". Setiap kartu menampilkan jenis channel dan status ",[14,19,20],{},"Terhubung"," atau ",[14,23,24],{},"Belum",". Klik ",[14,27,28],{},"Setup"," untuk channel baru atau ",[14,31,32],{},"Kelola"," untuk channel yang sudah ada.",[35,36,38],"h2",{"id":37},"ringkasan-channel","Ringkasan channel",[40,41,42,58],"table",{},[43,44,45],"thead",{},[46,47,48,52,55],"tr",{},[49,50,51],"th",{},"Channel",[49,53,54],{},"Yang Anda perlukan",[49,56,57],{},"Cara hubung",[59,60,61,73,84,95,106,117,128,139,150,161],"tbody",{},[46,62,63,67,70],{},[64,65,66],"td",{},"WhatsApp (Scan QR)",[64,68,69],{},"HP dengan WhatsApp aktif",[64,71,72],{},"Scan QR",[46,74,75,78,81],{},[64,76,77],{},"WhatsApp API (Token manual)",[64,79,80],{},"Token, WABA ID dari Meta",[64,82,83],{},"Isi form 3 langkah",[46,85,86,89,92],{},[64,87,88],{},"WhatsApp API (Login Meta)",[64,90,91],{},"Akun Facebook Business Manager",[64,93,94],{},"Popup Facebook",[46,96,97,100,103],{},[64,98,99],{},"Telegram",[64,101,102],{},"Bot token dari @BotFather",[64,104,105],{},"Isi token",[46,107,108,111,114],{},[64,109,110],{},"Instagram",[64,112,113],{},"Akun Business\u002FCreator yang tersambung ke Facebook Page",[64,115,116],{},"Login with Instagram",[46,118,119,122,125],{},[64,120,121],{},"Facebook",[64,123,124],{},"Admin Facebook Page",[64,126,127],{},"Login Facebook",[46,129,130,133,136],{},[64,131,132],{},"Intercom",[64,134,135],{},"Access Token Intercom",[64,137,138],{},"Isi token, validasi",[46,140,141,144,147],{},[64,142,143],{},"Slack",[64,145,146],{},"App ID, Bot Token, Verification Token",[64,148,149],{},"Isi form, validasi",[46,151,152,155,158],{},[64,153,154],{},"SocialChat",[64,156,157],{},"API Key SocialChat",[64,159,160],{},"Isi API key, pilih channel",[46,162,163,166,169],{},[64,164,165],{},"Webchat",[64,167,168],{},"Website atau aplikasi Anda",[64,170,171],{},"Pasang widget",[173,174,177],"callout",{"title":175,"type":176},"Kuota channel","info",[10,178,179,180,183,184,187],{},"Jumlah channel dibatasi paket. Angka ",[14,181,182],{},"Channel Terpakai"," ada di atas daftar channel. Jika kuota penuh, tombol ",[14,185,186],{},"Tambah Channel"," nonaktif.",[35,189,191],{"id":190},"pengaturan-umum-setiap-channel","Pengaturan umum setiap channel",[10,193,194],{},"Setelah channel dibuat, Anda bisa mengatur:",[196,197,198,205,222],"ul",{},[199,200,201,204],"li",{},[14,202,203],{},"Label Channel",": nama internal agar mudah dikenali tim.",[199,206,207,210,211,21,214,217,218,221],{},[14,208,209],{},"AI Agent",": agent yang membalas di channel ini. Klik ",[14,212,213],{},"Pilih AI",[14,215,216],{},"Ganti AI"," di kartu channel. Untuk melepas, pakai ",[14,219,220],{},"Putuskan AI Agent",".",[199,223,224,227,228,221],{},[14,225,226],{},"Divisi",": hanya anggota divisi terpilih yang melihat chat channel ini. Lihat ",[229,230,232],"a",{"href":231},"\u002Fpanduan\u002Ftim","Tim & role",[10,234,235],{},"Status di kartu channel:",[40,237,238,248],{},[43,239,240],{},[46,241,242,245],{},[49,243,244],{},"Status",[49,246,247],{},"Arti",[59,249,250,257,265],{},[46,251,252,254],{},[64,253,20],{},[64,255,256],{},"Channel aktif, pesan masuk dan keluar normal.",[46,258,259,262],{},[64,260,261],{},"Terputus",[64,263,264],{},"Koneksi lepas atau token kedaluwarsa. Klik tombol hubungkan lagi.",[46,266,267,270],{},[64,268,269],{},"Belum terhubung",[64,271,272],{},"Channel dibuat tapi belum selesai disambungkan.",[173,274,277],{"title":275,"type":276},"Hapus channel","danger",[10,278,279],{},"Menghapus channel juga menghapus semua kontak, riwayat percakapan, dan konfigurasi channel tersebut. Tindakan ini tidak bisa dibatalkan.",[35,281,66],{"id":282},"whatsapp-scan-qr",[10,284,285],{},"Memakai nomor WhatsApp biasa atau WhatsApp Business app, tersambung seperti WhatsApp Web.",[287,288,289,298,313,319,325,336],"ol",{},[199,290,291,292,295,296,221],{},"Buka ",[14,293,294],{},"Integrasi → WhatsApp",", klik ",[14,297,186],{},[199,299,300,301,305,306,309,310,221],{},"Isi nomor dengan format internasional, contoh ",[302,303,304],"code",{},"6281234567890",". Angka ",[302,307,308],{},"0"," di depan otomatis diubah ke ",[302,311,312],{},"62",[199,314,315,316,221],{},"Pilih AI agent dan divisi, lalu klik ",[14,317,318],{},"Simpan",[199,320,321,322,324],{},"Klik ",[14,323,72],{}," di kartu channel.",[199,326,327,328,331,332,335],{},"Di HP, buka WhatsApp → ",[14,329,330],{},"Perangkat tertaut"," → ",[14,333,334],{},"Tautkan perangkat",", lalu scan QR di layar.",[199,337,338,339,221],{},"Status berubah menjadi ",[14,340,20],{},[10,342,343,344,346],{},"QR berlaku sekitar 60 detik. Jika habis, minta QR baru. Jika status menjadi ",[14,345,261],{},", scan ulang. Jangan keluarkan perangkat tertaut dari HP.",[35,348,77],{"id":349},"whatsapp-api-token-manual",[10,351,352],{},"Untuk nomor WhatsApp Business API yang sudah Anda kelola sendiri di Meta. Form punya tiga langkah:",[287,354,355,372,380],{},[199,356,357,360,361,364,365,368,369,221],{},[14,358,359],{},"Akun Meta",": isi ",[14,362,363],{},"Token"," (Permanent Access Token dari Meta App) dan ",[14,366,367],{},"WABA ID"," (WhatsApp Business Account ID dari Meta Business Manager). Klik ",[14,370,371],{},"Lanjut",[199,373,374,377,378,221],{},[14,375,376],{},"Nomor",": pilih nomor telepon dari daftar nomor di WABA tersebut. Klik ",[14,379,371],{},[199,381,382,360,385,387,388,390,391,393,394,221],{},[14,383,384],{},"Penanganan",[14,386,203],{},", pilih ",[14,389,209],{}," dan ",[14,392,226],{},", lalu klik ",[14,395,318],{},[10,397,398,399,221],{},"Kirim pesan dari nomor lain untuk tes. Untuk memakai nomor ini dari sistem Anda sendiri lewat API, lihat ",[229,400,402],{"href":401},"\u002Fwaba\u002Fproxy","WhatsApp API proxy",[35,404,88],{"id":405},"whatsapp-api-login-meta",[10,407,408],{},"Cara termudah untuk WhatsApp Business API. Webhook, token, WABA ID, dan Phone Number ID diatur otomatis.",[287,410,411,418,424,435,438,444],{},[199,412,291,413,415,416,221],{},[14,414,16],{},", pilih WhatsApp API (Login Meta), klik ",[14,417,186],{},[199,419,321,420,423],{},[14,421,422],{},"Setup dengan Facebook",". Izinkan popup di browser.",[199,425,426,427,430,431,434],{},"Di popup, login Facebook, pilih ",[14,428,429],{},"Business Portfolio",", ",[14,432,433],{},"WhatsApp Business Account",", dan nomor telepon.",[199,436,437],{},"Verifikasi nomor dengan kode OTP lewat SMS atau telepon.",[199,439,440,441,221],{},"Kembali ke dashboard, pilih nomor, klik ",[14,442,443],{},"Hubungkan",[199,445,446,447,449,450,221],{},"Isi ",[14,448,203],{},", pilih AI agent dan divisi, klik ",[14,451,452],{},"Simpan Perubahan",[10,454,455],{},"Nomor yang sudah dipakai di WhatsApp Business app bisa dihubungkan tanpa kehilangan riwayat (mode coexistence). Konfirmasi koneksi dilakukan di app WhatsApp Business.",[173,457,460],{"title":458,"type":459},"Jendela 24 jam","warning",[10,461,462,463,221],{},"Di WhatsApp API, Anda hanya bisa mengirim pesan bebas dalam 24 jam sejak pesan terakhir pelanggan. Di luar itu, wajib memakai template yang disetujui Meta. Lihat ",[229,464,466],{"href":465},"\u002Fpanduan\u002Fchat","Balas chat",[35,468,99],{"id":469},"telegram",[287,471,472,482,492,498,506],{},[199,473,474,475,478,479,221],{},"Di Telegram, buka ",[302,476,477],{},"@BotFather"," dan kirim ",[302,480,481],{},"\u002Fnewbot",[199,483,484,485,488,489,221],{},"Isi nama bot, lalu username yang diakhiri ",[302,486,487],{},"bot",", contoh ",[302,490,491],{},"cs_toko_bot",[199,493,494,495,221],{},"Salin token bot, formatnya seperti ",[302,496,497],{},"123456789:ABCdefGHIjklMNO",[199,499,500,501,295,504,221],{},"Di CSKU, buka ",[14,502,503],{},"Integrasi → Telegram",[14,505,186],{},[199,507,508,509,449,512,221],{},"Tempel token di ",[14,510,511],{},"Bot Token",[14,513,318],{},[10,515,516,517,520,521,331,524,331,527,221],{},"Webhook diatur otomatis. Jika bot dipakai di grup, matikan privacy mode: kirim ",[302,518,519],{},"\u002Fmybots"," ke BotFather → pilih bot → ",[14,522,523],{},"Bot Settings",[14,525,526],{},"Group Privacy",[14,528,529],{},"Turn Off",[173,531,533],{"title":532,"type":459},"Jaga token",[10,534,535],{},"Token bot memberi akses penuh ke bot Anda. Jangan bagikan ke siapa pun.",[35,537,110],{"id":538},"instagram",[10,540,541,542,21,545,548],{},"Syarat: akun Instagram ",[14,543,544],{},"Business",[14,546,547],{},"Creator"," yang tersambung ke Facebook Page, dan Anda admin Page tersebut.",[287,550,551,558,563,566],{},[199,552,291,553,295,556,221],{},[14,554,555],{},"Integrasi → Instagram",[14,557,186],{},[199,559,321,560,562],{},[14,561,116],{},", login, dan berikan izin messaging.",[199,564,565],{},"Setelah kembali ke CSKU, isi label dan pilih AI agent.",[199,567,321,568,221],{},[14,569,318],{},[10,571,572,573,25,575,21,577,580],{},"Balasan hanya bisa dikirim dalam 24 jam sejak pesan terakhir pelanggan. Jika token kedaluwarsa, status menjadi ",[14,574,261],{},[14,576,443],{},[14,578,579],{},"Ganti Akun"," untuk login ulang.",[35,582,121],{"id":583},"facebook",[287,585,586,593,596,603,611],{},[199,587,291,588,295,591,221],{},[14,589,590],{},"Integrasi → Facebook",[14,592,186],{},[199,594,595],{},"Anda diarahkan ke Facebook. Login dan berikan izin.",[199,597,598,599,602],{},"Di halaman ",[14,600,601],{},"Pilih Facebook Page",", pilih Page yang ingin dihubungkan.",[199,604,321,605,607,608,221],{},[14,606,443],{},", lalu ",[14,609,610],{},"Kembali ke Integrasi",[199,612,613],{},"Atur label, AI agent, dan divisi di kartu channel.",[35,615,132],{"id":616},"intercom",[287,618,619,626,633,640,656],{},[199,620,621,622,625],{},"Ambil ",[14,623,624],{},"Access Token"," dari Intercom Developer Hub.",[199,627,500,628,295,631,221],{},[14,629,630],{},"Integrasi → Intercom",[14,632,186],{},[199,634,508,635,295,637,221],{},[14,636,624],{},[14,638,639],{},"Validasi Intercom",[199,641,642,430,645,430,648,651,652,655],{},[14,643,644],{},"App ID",[14,646,647],{},"Admin ID",[14,649,650],{},"Admin Name",", dan ",[14,653,654],{},"Admin Email"," terisi otomatis.",[199,657,658,659,221],{},"Pilih AI agent, klik ",[14,660,318],{},[10,662,663],{},"Tes dengan mengirim pesan dari Intercom Messenger di website Anda.",[35,665,143],{"id":666},"slack",[287,668,669,681,706,720,739,749,764],{},[199,670,671,672,331,675,331,678,221],{},"Buat app di ",[302,673,674],{},"api.slack.com\u002Fapps",[14,676,677],{},"Create New App",[14,679,680],{},"From scratch",[199,682,683,684,687,688,430,691,430,694,430,697,430,700,430,703,221],{},"Di ",[14,685,686],{},"OAuth & Permissions",", tambahkan scope ",[302,689,690],{},"chat:write",[302,692,693],{},"channels:history",[302,695,696],{},"groups:history",[302,698,699],{},"im:history",[302,701,702],{},"mpim:history",[302,704,705],{},"users:read",[199,707,321,708,711,712,715,716,719],{},[14,709,710],{},"Install to Workspace"," dan salin ",[14,713,714],{},"Bot User OAuth Token"," (",[302,717,718],{},"xoxb-...",").",[199,721,500,722,295,725,727,728,430,730,651,733,393,736,221],{},[14,723,724],{},"Integrasi → Slack",[14,726,186],{},". Isi ",[14,729,644],{},[14,731,732],{},"Auth Token",[14,734,735],{},"Verification Token",[14,737,738],{},"Validasi Slack",[199,740,741,742,745,746,221],{},"Salin URL webhook yang ditampilkan. Di Slack, buka ",[14,743,744],{},"Event Subscriptions",", aktifkan, dan tempel sebagai ",[14,747,748],{},"Request URL",[199,750,751,752,430,755,430,758,430,761,221],{},"Subscribe ke event ",[302,753,754],{},"message.channels",[302,756,757],{},"message.groups",[302,759,760],{},"message.im",[302,762,763],{},"message.mpim",[199,765,766,767,221],{},"Undang bot ke channel Slack dengan ",[302,768,769],{},"\u002Finvite @nama_bot",[35,771,154],{"id":772},"socialchat",[287,774,775,782,788,795],{},[199,776,291,777,295,780,221],{},[14,778,779],{},"Integrasi → SocialChat",[14,781,186],{},[199,783,446,784,787],{},[14,785,786],{},"API Key"," dari dashboard SocialChat.",[199,789,790,791,794],{},"Pilih ",[14,792,793],{},"Channel ID"," dari daftar channel SocialChat Anda.",[199,796,797,798,221],{},"Pilih AI agent dan divisi, klik ",[14,799,318],{},[35,801,165],{"id":802},"webchat",[10,804,805,806,809,810,813,814,221],{},"Webchat adalah widget chat untuk website atau aplikasi Anda sendiri. Buat channel di ",[14,807,808],{},"Integrasi → Webchat",", lalu pasang kodenya. Langkah lengkap ada di ",[229,811,171],{"href":812},"\u002Fwebchat\u002Fpasang",". Untuk aplikasi Android, lihat ",[229,815,817],{"href":816},"\u002Fwebchat\u002Fandroid","Integrasi Android",{"title":819,"searchDepth":820,"depth":820,"links":821},"",3,[822,824,825,826,827,828,829,830,831,832,833,834],{"id":37,"depth":823,"text":38},2,{"id":190,"depth":823,"text":191},{"id":282,"depth":823,"text":66},{"id":349,"depth":823,"text":77},{"id":405,"depth":823,"text":88},{"id":469,"depth":823,"text":99},{"id":538,"depth":823,"text":110},{"id":583,"depth":823,"text":121},{"id":616,"depth":823,"text":132},{"id":666,"depth":823,"text":143},{"id":772,"depth":823,"text":154},{"id":802,"depth":823,"text":165},"Cara menghubungkan WhatsApp, Telegram, Instagram, Facebook, Intercom, Slack, SocialChat, dan Webchat ke CSKU.",null,"md",{},true,"\u002Fpanduan\u002Fchannel",{"title":5,"description":835},"panduan\u002Fchannel","c3-_Pyhuj0j_RT3a-pLSvJ0hBxzppsLW_LbozsO9lz0",1791957694415]