[{"data":1,"prerenderedAt":578},["ShallowReactive",2],{"page-\u002Fpanduan\u002Fai-agent":3},{"id":4,"title":5,"body":6,"description":569,"endpoint":570,"extension":571,"icon":570,"meta":572,"method":570,"nav":570,"navigation":573,"path":574,"seo":575,"stem":576,"__hash__":577},"docs\u002Fpanduan\u002Fai-agent.md","AI Agent",{"type":7,"value":8,"toc":553},"minimark",[9,18,23,70,73,77,92,98,101,111,125,128,138,142,147,210,230,238,242,247,287,294,298,304,353,361,365,371,444,448,455,469,473,478,503,507,522,526,531,535],[10,11,12,13,17],"p",{},"AI agent membalas pelanggan secara otomatis berdasarkan instruksi dan pengetahuan yang Anda berikan. Satu agent bisa dipakai di banyak channel. Jumlah agent dibatasi paket, terlihat di ",[14,15,16],"strong",{},"AI Agent Terpakai",".",[19,20,22],"h2",{"id":21},"buat-agent-baru","Buat agent baru",[24,25,26,36,43,54,64],"ol",{},[27,28,29,30,32,33,17],"li",{},"Buka menu ",[14,31,5],{},", klik ",[14,34,35],{},"Tambah Agent",[27,37,38,39,42],{},"Pilih template sesuai jenis bisnis, misalnya toko online, restoran, klinik, pendidikan, travel, properti, keuangan, topup game, atau salon. Template mengisi ",[14,40,41],{},"Perilaku AI"," secara otomatis.",[27,44,45,46,49,50,17],{},"Isi ",[14,47,48],{},"Nama AI",", contoh ",[51,52,53],"code",{},"Customer Service Bot",[27,55,56,57,59,60,63],{},"Ubah ",[14,58,41],{}," sesuai kebutuhan. Klik ",[14,61,62],{},"Reset Template"," untuk kembali ke isi template.",[27,65,66,67,17],{},"Klik ",[14,68,69],{},"Buat Agent",[10,71,72],{},"Agent baru langsung terbuka di halaman pengaturan. Setelah agent tersimpan, fitur file, website, trigger, jadwal, dan tools menjadi tersedia.",[19,74,76],{"id":75},"informasi-dasar","Informasi dasar",[78,79,80,86],"ul",{},[27,81,82,85],{},[14,83,84],{},"Nama AI Agent",": nama yang dipakai AI saat menyapa pelanggan.",[27,87,88,91],{},[14,89,90],{},"Label Internal",": untuk identifikasi tim, tidak terlihat pelanggan.",[10,93,66,94,97],{},[14,95,96],{},"Simpan"," setiap selesai mengubah pengaturan.",[19,99,41],{"id":100},"perilaku-ai",[10,102,103,104,106,107,110],{},"Tab ",[14,105,41],{}," berisi ",[14,108,109],{},"Instruksi Perilaku AI",": cara AI berbicara, bersikap, dan merespons. Tulis dengan jelas:",[78,112,113,116,119,122],{},[27,114,115],{},"Peran dan nada bicara, misalnya ramah dan profesional.",[27,117,118],{},"Bahasa yang dipakai.",[27,120,121],{},"Hal yang boleh dan tidak boleh dijawab.",[27,123,124],{},"Contoh jawaban yang Anda inginkan.",[10,126,127],{},"Contoh:",[129,130,136],"pre",{"className":131,"code":133,"language":134,"meta":135},[132],"language-text","Anda adalah customer service Toko Maju yang ramah. Jawab singkat dalam bahasa Indonesia yang sopan. Jika pelanggan menanyakan stok, minta nama produk dan ukurannya. Jangan menjanjikan diskon yang tidak ada di informasi bisnis.\n","text","",[51,137,133],{"__ignoreMap":135},[19,139,141],{"id":140},"pengetahuan","Pengetahuan",[10,143,103,144,146],{},[14,145,141],{}," punya empat sumber:",[148,149,150,163],"table",{},[151,152,153],"thead",{},[154,155,156,160],"tr",{},[157,158,159],"th",{},"Sumber",[157,161,162],{},"Isi",[164,165,166,178,194,202],"tbody",{},[154,167,168,172],{},[169,170,171],"td",{},"Text",[169,173,174,177],{},[14,175,176],{},"Informasi Bisnis",": produk\u002Flayanan, jam operasional, kebijakan, cara pembayaran, kontak.",[154,179,180,183],{},[169,181,182],{},"FAQ",[169,184,185,186,189,190,193],{},"Pasangan ",[14,187,188],{},"Pertanyaan"," dan ",[14,191,192],{},"Jawaban"," yang sering ditanyakan.",[154,195,196,199],{},[169,197,198],{},"File",[169,200,201],{},"Dokumen PDF, DOCX, XLSX, CSV, atau TXT, misalnya katalog atau SOP.",[154,203,204,207],{},[169,205,206],{},"Website",[169,208,209],{},"URL halaman yang konten-nya diambil, misalnya halaman produk.",[10,211,212,213,32,215,218,219,221,222,225,226,229],{},"Untuk ",[14,214,198],{},[14,216,217],{},"Upload"," dan pilih dokumen. Untuk ",[14,220,206],{},", masukkan URL lalu klik ",[14,223,224],{},"Scrape",". Klik ",[14,227,228],{},"Lihat konten"," untuk memeriksa hasil yang diambil. Jumlah URL website dibatasi paket.",[231,232,235],"callout",{"title":233,"type":234},"Pengetahuan yang baik","tip",[10,236,237],{},"Semakin lengkap dan terbaru informasinya, semakin akurat jawaban AI. Perbarui pengetahuan saat harga, stok, atau kebijakan berubah.",[19,239,241],{"id":240},"cs-manusia","CS Manusia",[10,243,103,244,246],{},[14,245,241],{}," mengatur kapan AI menyerahkan percakapan ke tim:",[78,248,249,255,261,267,281],{},[27,250,251,254],{},[14,252,253],{},"Instruksi Pengalihan ke CS Manusia",": situasi yang membuat AI berhenti dan mengalihkan, misalnya komplain atau permintaan refund.",[27,256,257,260],{},[14,258,259],{},"Pesan Notifikasi ke User",": pesan yang dikirim ke pelanggan saat dialihkan.",[27,262,263,266],{},[14,264,265],{},"Email Notifikasi (Opsional)",": email tim yang diberi tahu. Ketik email lalu tekan Enter.",[27,268,269,272,273,276,277,280],{},[14,270,271],{},"Grup Telegram (Opsional)",": Chat ID grup Telegram. Undang ",[51,274,275],{},"@cskuai_bot"," ke grup, ketik ",[51,278,279],{},"\u002Fstart",", lalu salin Chat ID yang dikirim bot.",[27,282,283,286],{},[14,284,285],{},"Webhook URL (Opsional)",": URL yang dipanggil saat AI mengalihkan.",[10,288,289,290,293],{},"Saat dialihkan, percakapan berstatus ",[14,291,292],{},"Butuh CS"," dan AI dijeda sampai tim mengembalikannya.",[19,295,297],{"id":296},"model-ai","Model AI",[10,299,300,301,303],{},"Di kartu ",[14,302,297],{},":",[78,305,306,312,326,332,338,344],{},[27,307,308,311],{},[14,309,310],{},"Pilih Model AI",": setiap model menampilkan harga dalam kredit per jawaban. Model lebih mahal biasanya lebih pintar.",[27,313,314,317,318,321,322,325],{},[14,315,316],{},"Tingkat kreativitas",": dari ",[14,319,320],{},"Konsisten"," ke ",[14,323,324],{},"Kreatif",". Untuk CS, pilih yang dekat ke Konsisten.",[27,327,328,331],{},[14,329,330],{},"Delay min\u002Fmaks (dtk)",": jeda acak sebelum AI membalas agar terasa natural.",[27,333,334,337],{},[14,335,336],{},"Zona Waktu",": WIB, WITA, atau WIT. Dipakai untuk jadwal.",[27,339,340,343],{},[14,341,342],{},"Tandai sebagai dibaca",": pesan otomatis ditandai sudah dibaca.",[27,345,346,349,350,17],{},[14,347,348],{},"Tandai sebagai ditangani",": percakapan yang dibalas AI berstatus ",[14,351,352],{},"Ditangani",[10,354,355,356,17],{},"Kredit dipotong setiap AI membalas. Lihat ",[357,358,360],"a",{"href":359},"\u002Fpanduan\u002Fberlangganan","Berlangganan & kredit",[19,362,364],{"id":363},"trigger","Trigger",[10,366,367,368,17],{},"Trigger memungkinkan AI memanggil API Anda lewat function calling, misalnya cek status pesanan atau cek tagihan. Trigger hanya berjalan jika model yang dipilih mendukung function calling. Jika tidak, muncul peringatan dan tombol ",[14,369,370],{},"Ganti Model AI",[24,372,373,379,391,413,427,440],{},[27,374,375,376,378],{},"Buka tab ",[14,377,364],{},", lalu tambah trigger.",[27,380,45,381,189,384,387,388,17],{},[14,382,383],{},"Nama Trigger",[14,385,386],{},"Deskripsi",". Jelaskan kapan AI harus memakai trigger ini, data apa yang dihasilkan, dan contoh pertanyaan pelanggan yang memicunya. Klik ",[14,389,390],{},"Simpan & Lanjutkan",[27,392,393,394,397,398,401,402,405,406,409,410,17],{},"Di bagian ",[14,395,396],{},"API",", tambahkan data input yang perlu ditanyakan AI ke pelanggan, misalnya ",[51,399,400],{},"id_tagihan",". Pilih ",[14,403,404],{},"Method"," (GET, POST, PUT, PATCH, DELETE) dan isi ",[14,407,408],{},"URL",". Anda juga bisa memakai ",[14,411,412],{},"Import cURL",[27,414,415,416,419,420,423,424,17],{},"Tes dengan ",[14,417,418],{},"Live response"," dari API Anda, atau isi ",[14,421,422],{},"Sample response"," jika API belum siap. Klik ",[14,425,426],{},"Test Response",[27,428,393,429,432,433,436,437,17],{},[14,430,431],{},"Data",", isi ",[14,434,435],{},"Keterangan Tambahan"," agar AI memahami respons, contoh ",[51,438,439],{},"status 1=Sukses, status 2=Gagal",[27,441,66,442,17],{},[14,443,96],{},[19,445,447],{"id":446},"analisis-image","Analisis Image",[10,449,450,451,454],{},"Aktifkan ",[14,452,453],{},"Aktifkan Analisis Image"," agar AI bisa membaca gambar dari pelanggan, misalnya foto produk, bukti transfer, atau nota.",[78,456,457,463],{},[27,458,459,462],{},[14,460,461],{},"Instruksi Analisis Image",": jenis gambar yang relevan dan informasi yang perlu dicari.",[27,464,465,468],{},[14,466,467],{},"Instruksi AI untuk Image",": cara AI memakai hasil analisis saat menjawab.",[19,470,472],{"id":471},"jadwal-ai","Jadwal AI",[10,474,103,475,477],{},[14,476,472],{}," mengatur kapan AI aktif. Di luar jadwal, AI tidak membalas otomatis.",[78,479,480,494,500],{},[27,481,482,483,486,487,490,491,17],{},"Pilih ",[14,484,485],{},"Gunakan Template Jadwal",", misalnya ",[14,488,489],{},"Senin - Jumat (09:00 - 17:00)"," atau ",[14,492,493],{},"Setiap Hari (24 Jam)",[27,495,496,497,499],{},"Atau atur jam per hari, lalu klik ",[14,498,96],{}," di hari tersebut.",[27,501,502],{},"Tanpa jadwal, AI aktif 24\u002F7.",[19,504,506],{"id":505},"tools","Tools",[10,508,103,509,511,512,490,515,518,519,17],{},[14,510,506],{}," di bagian atas form menghubungkan agent ke server yang sudah Anda daftarkan di menu ",[14,513,514],{},"Tools → MCP Server",[14,516,517],{},"NPX Server",". Pilih server, lalu klik ",[14,520,521],{},"Assign",[19,523,525],{"id":524},"uji-chat","Uji Chat",[10,527,66,528,530],{},[14,529,525],{}," di kanan atas untuk mencoba agent. Percakapan di sini tidak dikirim ke pelanggan. Ubah perilaku atau pengetahuan, simpan, lalu uji lagi sampai jawabannya sesuai.",[19,532,534],{"id":533},"hubungkan-ke-channel","Hubungkan ke channel",[10,536,537,538,541,542,545,546,548,549,17],{},"Agent belum membalas siapa pun sampai dipasang di channel. Buka ",[14,539,540],{},"Integrasi",", pilih channel, klik ",[14,543,544],{},"Pilih AI",", pilih agent, lalu ",[14,547,96],{},". Lihat ",[357,550,552],{"href":551},"\u002Fpanduan\u002Fchannel","Hubungkan channel",{"title":135,"searchDepth":554,"depth":554,"links":555},3,[556,558,559,560,561,562,563,564,565,566,567,568],{"id":21,"depth":557,"text":22},2,{"id":75,"depth":557,"text":76},{"id":100,"depth":557,"text":41},{"id":140,"depth":557,"text":141},{"id":240,"depth":557,"text":241},{"id":296,"depth":557,"text":297},{"id":363,"depth":557,"text":364},{"id":446,"depth":557,"text":447},{"id":471,"depth":557,"text":472},{"id":505,"depth":557,"text":506},{"id":524,"depth":557,"text":525},{"id":533,"depth":557,"text":534},"Buat AI agent, tulis perilakunya, isi pengetahuan, pilih model, atur jadwal, dan uji sebelum dipakai.",null,"md",{},true,"\u002Fpanduan\u002Fai-agent",{"title":5,"description":569},"panduan\u002Fai-agent","Av3b3v8DQR-IsWuKaMeokPehUTxRKqEAalqqq9i_0_I",1791957694415]